Unit Description

A passion for helping people and attention to detail are the hallmarks of your success. Join a team where your leadership can make a difference.

Sodexo is seeking a dynamic Patient Service Manager 2 for MedStar Union Memorial Hospital located in Baltimore, MD .MedStar Union Memorial Hospital has provided safe, high-quality, compassionate care to its community for more than 160 years. Located in northeast Baltimore City, MedStar Union Memorial is a regional specialty and teaching hospital. It is known for The Curtis National Hand Center, MedStar Heart & Vascular Institute, MedStar Orthopaedic Institute, and the development of the first hospital-based sports medicine program in the country. Other specialties include primary care, diabetes and endocrinology, outpatient behavioral health, general medical and surgical services, and palliative care. It also has an international reputation for providing safe, high-quality, and advanced care in these specialties, as well as teaching, clinical trials, and research.

Responsibilities will also include:

• Rounding with existing patients, families, and Nursing personnel
• Collaboration with hospital clinical and administrative leadership
• Collecting, organizing, and trending data
• Communicating findings with both Nutrition Services and interdisciplinary teams
• Networking with other hospitals to identify best practices

Reporting to the General Manager, the ideal candidate will:

• Be responsible for informing patients about our Patient Transport program
• Work closely with the Clinical Nutrition, Environmental Service and Transport Service teams on quality improvement initiatives
• Act as the liaison between the dietitians, nurse managers, ES managers and other ancillary staff
• Work with the other Sodexo Managers with the goal of enhancing the patient experience
• Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance
• Demonstrate excellent communication and customer service skills

Learn more about MedStar Union Memorial Hospital Here

Is this opportunity right for you? We are looking for candidates who have:

• excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;
• passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;
• knowledge of nutrition and specialized diets;
• experience with oversight of diet offices; and/or
• strong management skills, preferably in health care

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Not the job for you? We offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.Working for Sodexo: At Sodexo, you will find the ingredients for a great career in food service management specializing in Patient Services. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.

Employees who work in Healthcare and Seniors are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Position Summary

Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company. Key Duties- Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

- Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.

- Establishes operating standards, implements quality improvements and communicates them to employees.

- Performs audits and prepares reports.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experienceBasic Management Experience - 2 yearsBasic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.