Unit Description

Sodexo-Campus is growing and leading the change in Higher Education.

Sodexo is searching for a Senior Director, Operational Excellence. This is a virtual position, and the successful candidate may reside anywhere in the US. Estimated travel ~50%

This position will be responsible for providing strategic direction for both Account Operational Excellence and Operational Excellence Target Teams within the Campus segment. It will lead a continuous quality improvement culture that drives operational efficiencies. They will be responsible for utilizing all operational processes to drive continuous improvement and benchmarking, measuring progress and reporting.

We're looking for candidates who will:

• Be responsible for providing strategic direction for operational support to existing client accounts within the Universities segment.
• Directs the support of one or more operational functions to support and to maintain compliance with the contractual expectations on campus.
• Have oversight for the champion change network, sustainability, health and wellness, pricing and external brand responsibility and our core services (catering, resident dining and retail).
• Work to align services in support of company or segment initiatives.
• Provide services in support of the sales effort through feasibility studies, pricing, and quality service.
• Directs resources in response to client account needs and requests.
• Create all strategies and curriculum for managing, training and reporting to the organization on operational subject matters.
• Supervises a team of six-to seven.
• Accountability includes relationship management between segment functional teams, service operations, operational results, and leading people. Has direct accountability for operational excellence across Campus services ‐ achieved by delivering on both our contractual obligations and our service commitments that are: Predictable, Reliable, and Repeatable.

Key Deliverables:

Strategy - 30%

• Set strategy and drive segment initiatives, develop standards and operations playbooks into the existing business through support networks, delivering efficiencies and aligning segment and organizational alignment to the strategy
• Sets operational goals with key metrics and ensure quick analysis of any variances to ensure a prompt resolution and mitigate impact on our performance
• Navigates the client organizations through effective communication influencing and persuading at all levels
• Remains true to overall Sodexo corporate initiatives and expectations
• Cultivates & maintain of Web of Influence internally with clients to understand & meet our internal clients’ needs

Setting Direction & Leadership - 40%

• Deploys, embeds, and ensures standardized processes that are predictable, reliable, and repeatable across the book of business.
• Drives change and creates a culture where change is embraced and operationalized. Brings innovation to client organization through deployment of Sodexo programs and brand
• Brings insightful analysis to issues. Uses logic in decision making to determine best solutions for the business.
• Owns and drives the operational excellence commitment of Sodexo and client
• Utilizes tools within Campus to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes
• Analyzes data such as workforce planning, menu management, etc. to engage in data driven decision making around outcomes
• Operationalize the value proposition for student health & wellness, social impact, sustainability and core services, standard operating procedures

Organizing & Coordinating Shared Service Engagement - 30%

• Works with Service Ops, Deployment, DRIVE, food platform and retail ecommerce

At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. We also offer other benefits like paid time off, financial and savings programs, 401k, and access to our employee assistance program and other discounts. Click here for more information about Sodexo’s Benefits.Not the job for you? At Sodexo, we offer executive careers that lead our business in Corporate, Schools, Universities, Government and Agencies, Healthcare, Personal and Home Health Services, Senior Living, Sports and Leisure, and Benefits and Reward Services. Positions are located across the United States. Continue your search for Executive positions.Working for Sodexo: How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Position Summary

This position will be responsible for providing strategic direction for operational support to existing client accounts within the Universities segment. Directs the support of one or more operational functions to support and to maintain compliance with the contractual expectations on campus. The position will have oversight for the champion change network, sustainability, health and wellness, pricing and external brand responsibility and our core services (catering, resident dining and retail). In addition, they will work to align services in support of company or segment initiatives. Provide services in support of the sales effort through feasibility studies, pricing, and quality service. Directs resources in response to client account needs and requests. Create all strategies and curriculum for managing, training and reporting to the organization on operational subject matters. Supervises a team of six-to seven. Accountability includes relationship management between segment functional teams, service operations, operational results, and leading people. Has direct accountability for operational excellence across Campus services ‐ achieved by delivering on both our contractual obligations and our service commitments that are: Predictable, Reliable, and Repeatable.

Strategy - 30%

• Set strategy and drive segment initiatives, develop standards and operations playbooks into the existing business through support networks, delivering efficiencies and aligning segment and organizational alignment to the strategy
• Sets operational goals with key metrics and ensure quick analysis of any variances to ensure a prompt resolution and mitigate impact on our performance
• Navigates the client organizations through effective communication influencing and persuading at all levels
• Remains true to overall Sodexo corporate initiatives and expectations
• Cultivates & maintain of Web of Influence internally with clients to understand & meet our internal clients’ needs

Setting Direction & Leadership - 40%

• Deploys, embeds, and ensures standardized processes that are predictable, reliable, and repeatable across the book of business.
• Drives change and creates a culture where change is embraced and operationalized. Brings innovation to client organization through deployment of Sodexo programs and brand
• Brings insightful analysis to issues. Uses logic in decision making to determine best solutions for the business.
• Owns and drives the operational excellence commitment of Sodexo and client
• Utilizes tools within Campus to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes
• Analyzes data such as workforce planning, menu management, etc. to engage in data driven decision making around outcomes
• Operationalize the value proposition for student health & wellness, social impact, sustainability and core services, standard operating procedures

Organizing & Coordinating Shared Service Engagement - 30%

• Works with Service Ops, Deployment, DRIVE, food platform and retail ecommerce

Qualifications & Requirements

Basic Education Requirement: Bachelor’s DegreeBasic Management Experience: 10 years Basic Functional Experience: 7 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.